This Customer Charter describes our commitment to providing you with a first class service in every respect, which includes the procedures and information relevant to you at each stage of our work;
Safe – Safety is our number 1 priority and our operatives are always trained in the most up to date working practices and legislation.
Respectful – We will always treat your property with respect.
Open and Upfront – We will always be honest and truthful with you and keep you informed at all times.
Courteous – Treat you in a polite and courteous manner, with staff who are approachable, professional, friendly and helpful.
Reliable – Deliver professional and efficient services.
Environmentally Conscious – We always strive to reduce waste and minimise our impact on the environment. We recycle and re-use where possible.
Proactive – Deal promptly and appropriately with any queries or complaints received.
